Service- Jiangsu Hengcai Hydraulic Mechanical Co., Ltd.

After-sales support

Provide after-sales service, including product installation, commissioning, training, etc. If customers encounter problems during use, Hengcai will actively respond and provide corresponding technical support and solutions.

Service Content

Warranty Period

Hengcai Hydraulics guarantees that all cylinders are free from any defects in material or workmanship under normal use, with a warranty period of one year.

Problem Diagnosis

After customers report product quality issues online or by phone, Hengcai Hydraulics will respond within 24 hours; we make every effort to make a diagnosis or communicate with customers to make a detailed plan within 3-5 days.

Quality Service

Hydraulic cylinder has problems during the warranty period: Replace the cylinder with a new one or give a discount on the next order.

Accessories Supply

For all kinds of oil cylinder products produced by Jiangsu Hengcai, we can provide a long-term supply of various accessories for the oil cylinder, such as metal parts, pipe joints, sealing rings, various rubber parts, etc.